Privacy Policy

Imanasoft Privacy Policy

At Imanasoft System, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

Privacy Policy

Effective Date: 2nd January 2023
Last Updated: 27th July 2025

Welcome to Imanasoft – where Africa’s digital future is built.

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and secure your data across all our platforms and services (the “Services”).

We are fully certified by the Office of the Data Protection Commissioner (ODPC) in compliance with Kenya’s Data Protection Act, 2019.

By using our Services, you agree to the terms in this policy. If you do not agree, kindly refrain from using our platforms.

1. Information We Collect

We may collect both personal and non-personal information, including:

Personal Information

• Contact Details – Name, email, phone number, and postal address
• Account Information – Username, password, login credentials
• Payment Details – MPESA numbers, billing information, transaction history
• Professional Details – Company name, business type, role
• Communication Records – Feedback, inquiries, support messages

Non-Personal Information

• Usage Data – IP address, browser type, access times, pages visited
• Device Information – Device type, operating system, mobile network
• Location Data – General location via IP or GPS (with consent)

2. How We Use Your Information

Your data empowers us to deliver better service and solutions. We use it to:

• Provide and maintain our Services
• Process payments and manage accounts
• Respond to customer support and inquiries
• Personalize user experience
• Improve our website and systems through analytics
• Send updates, promotional messages, and newsletters (with your consent)
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security

3. How We Share Your Information

We respect your privacy. We may share your data only in the following cases:

• Service Providers: With trusted third-party vendors and partners who support service delivery (e.g., hosting, payments, SMS OTP)
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be part of the transfer
• Legal Obligations: When required by law, court order, or governmental regulation
• With Your Consent: For any other purpose with your express permission

4. Your Rights & Choices

Under the Data Protection Act and global best practices, you have the right to:

• Access & Update: View or edit your personal information via your account or by request
• Delete Data: Request deletion of your personal information, subject to legal exceptions
• Withdraw Consent: Revoke permissions given for marketing or processing
• Data Portability: Request a copy of your data in a machine-readable format
• Opt Out: Unsubscribe from promotional emails via the link provided

To exercise any of these rights, please email privacy@imanasoft.com

5. Data Security

We take data protection seriously:

• Encrypted systems, secure logins, SSL protocols
• Access controls and staff confidentiality training
• Routine system checks and data backups
• Limited access to sensitive data

However, no online system is 100% secure. We encourage users to protect their login credentials and report any suspicious activity.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze traffic
• Remember preferences
• Personalize your experience

You can modify cookie settings through your browser.

7. Third-Party Services

Our services may link to or integrate with third parties like:

• Payment providers (e.g., MPESA gateways)
• SMS APIs for OTP
• Hosting and analytics platforms

We ensure these partners also adhere to strong data protection standards.

8. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

10. Policy Updates

We may update this Privacy Policy to reflect legal, technological, or business changes. The latest version will always be available on our website. If the changes are significant, we will notify you by email or via our platform.

11. Contact Us

Questions, feedback, or concerns about your privacy? Reach us here:

Imanasoft – Data Protection Office
📧 privacy@imanasoft.com
📞 +254 79092 0265
🌐 www.imanasoft.com
📍 Nairobi, Kenya

Certified by the Office of the Data Protection Commissioner (ODPC)
Registration No: [203-6684-68CC]

Your Data. Your Right. Our Duty.
At Imanasoft, we don’t just build digital solutions-we build trust.